Degraded performance - Multiple services impacted due to cloud provider outage in the region

Incident Report for Splunk Observability Cloud US1

Resolved

AWS has reported that the earlier issues impacting services in the US-EAST-1 (N. Virginia) region have been fully resolved as of 3:01 PM PDT. All impacted services have returned to normal operations.

Users may continue to observe minor latency or delays as AWS and dependent services complete backlog processing and return to standard performance levels.

We understand the criticality of your services and appreciate your patience.
Posted Oct 20, 2025 - 16:46 PDT

Monitoring

As AWS continues its recovery efforts in the US-EAST-1 region, users in this region may still experience intermittent issues. We are closely monitoring AWS updates and will provide additional status information as it becomes available.
Posted Oct 20, 2025 - 15:13 PDT

Update

As AWS continues its recovery efforts in the US-EAST-1 region, users in this region may still experience intermittent issues. We are closely monitoring AWS updates and will provide additional status information as it becomes available.
Posted Oct 20, 2025 - 13:35 PDT

Identified

Due to ongoing AWS outage, we are continuing to see degraded performance for Splunk Cloud Integration services. We are not receiving Datapoints from AWS us-east-1 intermittently.
Posted Oct 20, 2025 - 12:29 PDT

Update

Due to ongoing AWS outage, we are continuing to see degraded performance for Splunk Cloud Integration services. We are not receiving Datapoints from AWS us-east-1 intermittently.
Posted Oct 20, 2025 - 11:15 PDT

Update

Due to ongoing AWS outage, we are continuing to see degraded performance Splunk Cloud Integration services. We are not receiving Datapoints from AWS us-east-1 intermittently.
Posted Oct 20, 2025 - 10:05 PDT

Update

We are continuing to investigate this issue.
Posted Oct 20, 2025 - 09:15 PDT

Update

We are continuing to see degraded performance across all services due to ongoing AWS outage. We are not receiving Datapoints from us-east-1 AWS intermittently due the same ongoing AWS outage.
Posted Oct 20, 2025 - 08:44 PDT

Update

We are continuing to investigate this issue.
Posted Oct 20, 2025 - 07:42 PDT

Investigating

Multiple Splunk Observability cloud services are impacted due to an ongoing AWS outage in the region. https://health.aws.amazon.com/health/status?path=open-issues
Posted Oct 20, 2025 - 01:29 PDT
This incident affected: Splunk Cloud Integrations (Splunk Cloud Metric Syncer, Splunk CloudWatch Metric Streams).