Charts Slow or not Loading for Some Customers

Incident Report for Splunk Observability Cloud US1

Resolved

Some customers were experiencing slow chart loading times, and some charts may not load. There may be delays when creating new detectors as well. Data ingestion and the performance of opened charts and existing detectors remained unaffected. We have identified the root cause and implemented fixes. Our team is working on a long-term solution to prevent these performance issues.

This issue has occurred multiple times over the past three days: once on 2/4 for 3 minutes, three times on 2/5 totaling 14 minutes, and four times on 2/6 totaling 56 minutes. The last occurrence was 3:53-4:11 PM (PST) on 2/6.

Posted Feb 06, 2025 - 03:53 PST