Charts not Loading for Some Customers

Incident Report for Splunk Observability Cloud US1

Resolved

This incident has been resolved as of 15:13 PDT. Charts and alerts are now operational.
Posted 10 months ago. Jun 05, 2024 - 15:29 PDT

Update

After further review, in addition to charts not loading for a subset of customers, some alerts are delayed, some alerts may be sending false positives, and some alerts may not be sent for some customers. The fix that is being rolled out will fix the alerts as well as charts not loading. We are continuing to monitor the roll out of the fix.
Posted 10 months ago. Jun 05, 2024 - 14:57 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted 10 months ago. Jun 05, 2024 - 14:38 PDT

Investigating

Starting at 1:50p PT, charts for a subset of customers may not be loading. Datapoint ingest is not affected. We are investigating and will provide an update shortly.
Posted 10 months ago. Jun 05, 2024 - 14:01 PDT
This incident affected: Splunk Observability Cloud Web Interface.